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Emergency contact handler apprenticeship

Deal with emergency and non-emergency calls.

• Level 3 (advanced)
• about 12 months
• Protective services

Typical job titles

Contact management centre operators; Contact resolution officer; Emergency contact handler; Emergency controllers; Fire control contact handler; Health advisors; Regional operations centre operator

How apprenticeships work

You're employed and paid while you train, spending at least some of your working time on off-the-job learning. Employers set their own entry requirements and advertise vacancies on Find an apprenticeship.

Official details from Skills England (ST0483)