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Customer service practitioner apprenticeship

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

• Level 2 (intermediate)
• about 12 months
• Sales, marketing and procurement

Typical job titles

customer service agent; customer service advisor; customer service associate; customer assistant; customer relations advisor; customer relations assistant; customer service representative; customer service rep

How apprenticeships work

You're employed and paid while you train, spending at least some of your working time on off-the-job learning. Employers set their own entry requirements and advertise vacancies on Find an apprenticeship.

Official details from Skills England (ST0072)